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Privacy Policy

Last Updated: 31/10/2025

This Privacy Policy describes how Zobawm Hospitality & Tours Pvt. Ltd. ("Company", "we", "our", or "us") collects, uses, stores, and protects personal information provided by users ("you", "your") while using the GET Application ("Platform").

By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

A. Personal Information

When you register or use the Platform, we may collect:

  • Full name
  • Date of birth and gender
  • Contact details (mobile number, email address, address)
  • Login credentials (username, password)
  • Appointment details and preferences
  • Payment information (processed via secure gateways)

B. Health-related Information

When booking an appointment or consulting with a doctor, you may voluntarily share:

  • Symptoms, medical history, or reports
  • Consultation notes or prescriptions (if uploaded)

(Note: GET only facilitates communication between users and doctors. Health information is shared securely and only as necessary for appointment-related services.)

C. Technical and Usage Information

We may collect non-personal data such as:

  • IP address, browser type, device ID
  • App usage statistics and interaction data
  • Location (if you grant permission)

2. How We Use Your Information

We use your information to:

  • Facilitate doctor search and appointment booking
  • Communicate confirmations, reminders, or updates
  • Process payments securely
  • Personalize your experience on the Platform
  • Improve app performance and customer support
  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to any third party.

3. Sharing of Information

We may share your information only in the following cases:

  • With Doctors: To facilitate confirmed appointments or consultations;
  • With Service Providers: Trusted vendors for payment processing, SMS/email delivery, or analytics (bound by confidentiality obligations);
  • With Legal Authorities: When required by law, court order, or government request;
  • With Your Consent: For any purpose expressly approved by you.

4. Data Security

We use reasonable organizational, technical, and administrative safeguards to protect your data against unauthorized access, loss, misuse, or alteration.

This includes:

  • Encrypted data transmission (SSL)
  • Restricted access to personal data
  • Secure cloud storage and regular system audits

However, no digital platform can guarantee 100% security. You agree to use the Platform at your own risk.

5. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services;
  • Comply with legal and regulatory requirements; or
  • Resolve disputes and enforce our agreements.

Once no longer required, data will be securely deleted or anonymized.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Access and review your personal data;
  • Request correction or deletion of your information;
  • Withdraw consent for processing;
  • Lodge a complaint regarding misuse of your data.

To exercise these rights, please contact us at [Insert Email].

7. Cookies and Tracking Technologies

The Platform may use cookies and similar technologies to:

  • Remember user preferences;
  • Improve app navigation and performance; and
  • Analyze aggregated usage trends.

You can modify your device or browser settings to block cookies, but some features may not function properly.

8. Third-Party Links

Our Platform may contain links to third-party websites or services.

GET is not responsible for the privacy practices or content of those third parties. Please review their respective policies before providing any personal data.

9. Children's Privacy

Our services are not intended for minors under 18 years of age.

We do not knowingly collect personal data from children. If we become aware of such collection, we will promptly delete the data.

10. Changes to this Policy

We may revise this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.

Your continued use of the Platform after such updates will constitute your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Zobawm Hospitality & Tours Pvt. Ltd.

House No ZA 134, T Section Zotlang, Aizawl, Mizoram, India 796009

📧 Email: getzobawm@gmail.com

📞 Phone: 7002691290